FAQs
Membership
Who can join the Institute of Early Years Education?
Membership is open to anyone working, or aspiring to work, in the early education and care sector.
How much does it cost to join the Institute of Early Years Education?
Membership is completely free!
Why do I need to use a personal email address?
Membership to the Institute is for individuals. By registering with a personal email address, we can ensure that you can still access your membership if you change employer.
My account
Where do I find my CPD certificate?
You can find your CPD certificate in the ‘My account’ area >> My CPD >> and then clicking ‘Download certificate’ below your CPD wheel.
Where do I find my membership certificate?
You can find your membership certificate in the ‘My account’ area. Click My account >> My subscriptions >> Options >> Download certificate.
How do I log my CPD?
To log your CPD directly from the resource, click the ‘Log CPD’ button on the right-hand side or just below the screen. To log your CPD in you membership area, go to ‘My account’ and click ‘My CPD’ to fill in your CPD record.
My CPD minutes are not showing on the wheel
To make sure your CPD minutes reflected on the wheel, ensure the training date is not stated as before your subscription start date. Your points still will be added to your CPD report.
Technical support
I’ve forgotten my password, how do I reset it?
To reset your password, click the ‘forgotten password’ button at the bottom of the login page. If you know your current password but would like to change it, simply head to ‘My account’ and ‘Manage security’ to reset your details.
How do I update my email address?
Email addresses can only be changed by the Institute team. Please contact us through the form below.
How do I update my payment details?
Payment details can be updated in the ‘My account’ area.
Go to ‘edit profile’ and select ‘My payment methods’.